Order fulfillment

In most cases your order will be fulfilled and shipped in 1-2 days after you place and pay for the order. In some cases, due to product backlog, your order will take longer to fulfill. You will be notified if there is a backlog for the items in your order. You may cancel an order before its fulfillment for a full refund.

Packaging

Your orders will be packaged by each brand. You may receive your order in one or multiple packages which may arrive on different dates.

Shipping

Your orders will be shipped via international mail carriers we partner with to your address. Depending on the country of origin, the shipping time on average may take between 7 and 14 business days. 

Shipping Charges

The International shipping charges for your orders vary with the shipping origins of the products. There may be separate shipping charges for different products in an order.

Custom Duties

There are no custom duties for mail packages under USD $800 in value. An order exceeding USD $800 in value will be subject to US custom duties. The shipping costs already include applicable custom duties. 

Order Status

You can check your order status on our website. You will also receive order status update emails, which will include instruction on how to track the shipping status of your order provided by the mail carrier.